M-Banking Experience dalam Mendorong Loyalitas dan Intensi Penggunaan Berkelanjutan pada Generasi X, Y, dan Z : Studi Empiris S-O-R = M-Banking Experience in Urging Loyalty and Continue Usage Intention Among Gen X, Y, and Z: An Empirical Study Based on S-O-R Framework

Analisis determinan customer experience dan implikasinya terhadap customer loyalty dan continue usage intention pada aplikasi mobile wallet di Indonesia = Analysis of customer experience determinants and their implications for customer loyalty and continue usage intention on mobile wallet applications in Indonesia

Efek Mediasi Kepuasan Konsumen dalam Hubungan antara Pengalaman Konsumen dan Intensi Penggunaan Kembali pada Nasabah Bank Jago = Mediation Effect of Consumer Satisfaction in the Relationship between Consumer Experience and Intention to Reuse on Bank Jago’s Customers

Analisis customer engagement dalam membangun consumer loyalty pada merek perbankan = Analysis of customer engagement in building consumer loyalty in bank brands

Pengaruh layanan mandiri perbankan berbasis kualitas layanan terhadap loyalitas pelanggan perbankan seluler daring PT Bank Negara Indonesia Tbk (BNI) Jakarta = The effect of based self service banking based on service quality on customer loyalty of PT Bank Negara Indonesia (BNI) Mmbile banking in Jakarta