Analisis pengaruh interaksi konsumen terhadap staff dan self-service technology (SST) pada bisnis ritel. studi kasus: CGV Blitz Grand Indonesia = Influence analysis of consumer to store employee and consumer to self service technology (SST) interaction in retail business case study CGV Blitz Grand Indonesia / Risa Verolika

The Improvement of customer service using machine learning: sustaining competitive advantage in commercial bank = Pengembangan customer service menggunakan machine learning: Memajukan competitive advantage di perbankan komersial

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

High-tech, high-touch customer service: inspire timeless loyalty in the demanding new world of social commerce