Analisis pengaruh dari faktor relationship quality dan switching barriers terhadap customer loyalty dan strategi untuk generasi muda berusia 18-27 tahun: study case Telkomsel = Analysis of the influences of relationship quality and switching barriers factors toward customer loyalty and strategy for young generation aged 18-27 years: study case Telkomsel

Pengaruh antecedents online relationship quality dan dampaknya pada loyalitas konsumen: Moderasi loyalty program = The influence of antecedents online relationship quality and its impact on customer loyalty: Loyalty program moderation

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Analisis kualitas pelayanan terhadap loyalitas konsumen pada bisnis Fast Food Ayam Goreng di Indonesia: studi kasus Kentucky Fried Chicken dan Texas Fried Chicken = Analysis of service quality against customer loyalty on Indonesian Fried Chicken Fast Food industry: case study Kentucky Fried Chicken and Texas Fried Chicken

Peningkatan kualitas pelayanan pada industri freight forwarding dengan integrasi IPA dan taguchi = Service quality improvement in freight forwarding industry with integration IPA and taguchi