Elis Septiyani
Analisis Kualitas Pelayanan Publik pada Mal Pelayanan Publik di Kabupaten Purbalingga Berdasarkan Penilaian Pengguna = Analysis of Public Service Quality at Public Service Malls in Purbalingga Regency Based on User Assessment
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Fikri Haikal Fahmy
Analisis Tingkat Kualitas Pelayanan Moda Transportasi Biskita Transpakuan Bogor dengan Metode Importance Performance Analysis = Analysis of Service Quality of Biskita Transpakuan Transportation Mode Using Importance Performance Analysis Method
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi Membership
Annisa Nuria Rodhiani
Kepuasan Pengguna Aplikasi mHealth dan Peningkatan Kualitas Layanan dengan Menggunakan Importance Performance Analysis-Kano = MHealth Application User Satisfaction and Service Quality Improvement using Importance Performance Analysis-Kano.
Fakultas Teknik Universitas Indonesia, 2020
 UI - Tesis Membership
Analisis Kualitas Pelayanan Aplikasi PeduliLindungi selama masa Pandemi Covid-19: Studi Kasus di Kota Depok = Analysis E-Government Service Quality of the Pedulilindungi Application during Covid-19 Pandemic : A Case Study in Depok City
[Fakultas Ilmu Administrasi Universitas Indonesia, Fakultas Ilmu Administrasi Universitas Indonesia], 2022
 UI - Skripsi Membership
Astri Khaerani
Analisis Kualitas Pelayanan Publik Online Pada Masa Pandemi Covid-19 (Studi Pelayanan Pajak Online di Jakarta Timur) = Analysis of Online Public Service Quality During the Covid-19 Pandemic (Study of Online Tax Services in East Jakarta)
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership