Pengaruh E-Service Quality Terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan Studi Pada Mobile Banking Bank BUMN di Indonesia = The Effect of E-Service Quality on Customer Satisfaction and Customer Loyalty-A Study on Mobile Banking Application in Indonesia

Analisis Perilaku Pengguna Mobile Banking terhadap E-Service Quality, Attitude dan Customer Satisfaction (Studi Kasus : Bank Konvensional dan Bank Digital) = Analysis of Mobile Banking User Behavior Towards E-Service Quality, Attitude and Customer Satisfaction (Case Study : Conventional Bank and Digital Bank)

Faktor-faktor penentu behavioral intention nasabah dalam menggunakan mobile banking: aplikasi technology acceptance mobile = Determinants of behavioral intention customer to use mobile banking: technology acceptance mobile model

Pengaruh Kualitas Layanan Elektronik Terhadap Loyalitas Melalui Kepuasan Nasabah Pengguna Mobile Banking = The Effect of Electronic Service Quality on Loyalty Through Customer Satisfaction of Mobile Banking Users

Pengaruh Nilai yang Dipersepsikan dan Loyalitas terhadap Niat Pembelian dalam Aplikasi pada Aplikasi Ponsel: Pengguna Aplikasi Komik Digital LINE Webtoon Indonesia = Influence of Perceived Value and Loyalty on Mobile App In-App Purchase Intention: Users of Digital Comic Application LINE Webtoon Indonesia