Theodorus Bryant Lim
Perancangan strategi peningkatan loyalitas pelanggan pada UMKM Pakaian Jadi menggunakan RFM dan TOPSIS = Fashion SME customer loyalty strategy formulation using RFM and TOPSIS
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Maria Goretti Deliana
Strategi peningkatan loyalitas pelanggan pada Usaha Mikro, Kecil, dan Menengah (UMKM) kerajinan tangan kayu menggunakan metode Structural Equation Modeling (SEM) = The strategy of customer loyalty improvement in wooden handicraft Micro, Small, and Medium Enterprises (MSMEs) using Structural Equation Modeling (SEM) method
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Maria Goretti Fidella Christine
Strategi peningkatan loyalitas pelanggan pada Usaha Mikro, Kecil, dan Menengah (UMKM) kerajinan tangan kayu menggunakan metode Structural Equation Modeling (SEM) = The strategy of customer loyalty improvement in wooden handicraft Micro, Small, and Medium Enterprises (MSMEs) using Structural Equation Modeling (SEM) method
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Ruth Retno Dewi
Pengaruh pelayanan prima terhadap ekuitas pelanggan melalui loyalitas pelanggan (studi pada Klinik Kecantikan London Beauty Centre Surabaya) = The Impact of service excellence to customer equity through customer loyalty (study on Beauty Clinic London Beauty Centre Surabaya)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi (Open)
Felicia Clara
Perancangan Strategi dalam Meningkatkan Loyalitas Pelanggan pada UMKM Perhiasan Emas Berdasarkan Customer Lifetime Value dan Recency, Frequency, and Monetary = Strategy Design in Increasing Customer Loyalty of Gold Jewelry MSMEs Based on Customer Lifetime Value and Recency, Frequency, and Monetary
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi (Membership)