Siahaan, Meta Riani
Anteseden Dari Kesetiaan Konsumen Pengguna Aplikasi Jamsostek Mobile (Jmo) Terhadap Perceived Brand Image, Customer Satisfaction Dan Trust: Aplikasi Teori SOR = Antecedents of Consumer Loyalty of Jamsostek Mobile Application Users (JMO) to Perceived Brand Image, Customer Satisfaction and Trust: Application of SOR Theory
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis (Membership)
Falia Fajrinadien
Pengaruh strategi message framing dan message personalization pada konten promosi Bukalapak di mobile application push-notification terhadap customer purchase intention melalui mediasi perceived value of product: studi pada konsumen aplikasi Bukalapak = The effect of message framing and message personalization strategy on Bukalapak promotional content on the mobile application push-notification on customer purchase intentions through mediation of perceived value of product: study on Bukalapak application
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Anthony Christofer
Pengaruh customer loyalty program terhadap online repurchase intention pada aplikasi pesan antar makanan dengan customer satisfaction sebagai moderator = The effect of customer loyalty program on repurchase intention in food delivery app with customer satisfaction as a moderator
Fakultas Psikologi Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Wahyuningsih
Effects of consumer search behavior typology on the relationship between customer satisfaction and behavioral intentions / Wahyuningsih
Management Research Center Graduate School of Management FEUI, 2007
 Artikel Jurnal
Evan Ariestine N.K.
Pengaruh Customer Engagement pada nasabah generasi milenial dan generasi Z dalam Continuous Usage Intention Bank Digital di Indonesia = Effect of Customer Engagement on Millennial and Generation Z Customers in the Continuous Usage Intention of Digital Banks in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis (Membership)