Pengaruh Customer Perceived Value terhadap Word of Mouth pelanggan Garuda Indonesia: studi pelanggan di Depok = The effect of customer perceived value to word Of mouth : study to Garuda Indonesia customer in Depok

Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method

Pengaruh EWOM, classes hotel, dan discount strategy terhadap,trust,attitudedan intention to book = The effect of EWOM, classes hotel, dan discount strategy on trust, attitude and intention to book / Irianti Novita

Analisis karakteristik pelanggan baru layanan operator menggunakan cluster dan assocition rules = Provider new customers characteristic analysis using cluster and association rules / Raovina Haq Ra

Analisis pengaruh faktor relasional dan kegagalan pelayanan terhadap pemulihan dan kepuasan pelayanan : suatu penelitian terhadap layanan klaim asuransi mobil