Perancangan TQM Scorecard berbasis kriteria Malcolm Baldrige National Quality Award 2009-2010 untuk industri jasa konstruksi dengan metode AHP dan Fuzzy AHP

Clossing quality gap leson from American's leading companies

On Q : causing quality in higher education / Daniel T. Seymour

In search of quality : 4 perspektif unik, 43 wawasan berbeda = In search of quality / editor, Ken Shelton; alih bahasa, Bern Hidayat

Total quality essentials : using quality tools and systems to improve and manage your business/Saru Singh Soin