Costgantino, Cathy A.
Designing conflict management systems: a guide to creating productive and healthy organization
Jossey-Bass , 1996
 Buku Teks
Daft, Richard L., 1964-
Management : the new workplace
South Western Cengage Learning, 2013
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Lefton, Robert E.
Creating an effective task management system
Bhuana Ilmu Populer, 2005
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Managing and resolving workplace conflict
edited by David B. Lipsky, Ariel C. Avgar, J. Ryan Lamare
Emerald, 2016
 eBooks
Nakajima, Seiichi
Introduction to TPM : total productive maintenance
Productivity Press, 1988
 Buku Teks SO