Gardiner, Jewel
Administering library service in the elementary school
American Library Association, 1954
 Buku Teks
Mustika Wati
Penggunaan Layanan Perpustakaan Oleh Peneliti: Studi Kasus di Perpustakaan DPRRI = Library service use by researcher : case study in library of DPRRI
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2011
 UI - Tesis (Open)
Nurmalina
Layanan Perpustakaan Perguruan Tinggi: Kajian Dramaturgi di Perpustakaan Institut Agama Islam Negeri Raden Fatah Palembang = Academic library service: Dramaturgy assessment in Library of IAIN Raden Fatah Palembang
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2011
 UI - Tesis (Open)
Ja`far Amiruddin
Upaya peningkatan kualitas pelayanan di perpustakaan dengan menggunakan metode gabungan servqual, kano model dan QFD (studi kasus di Pusat Jasa Perpustakaan dan Informasi Perpustakaan Nasional RI) = Improvement of service quality in library based on combined Method : Servqual, Kano Model and QFD (Case : Center for Library Service National Library of Indonesia)
Fakultas Teknik Universitas Indonesia, 2003
 UI - Tesis (Membership)
Munajatin Nurur Rokhmah Lingga Utami
Layanan penyebaran informasi terbaru dan terseleksi pitt berbasis online di perpustakaan badan informasi geospasial big survei pegawai badan informasi geospasial = the current awareness service and selective dissemination of information online based at the library of geospatial information institution big employee survey of geospatial information institution / Munajatin Nurur Rokhmah Lingga Utami
2015
 UI - Skripsi (Membership)