Pengaruh Service Quality dan Satisfaction terhadap Reuse Intention Penumpang MRT Jakarta = The Effect of Service Quality and Satisfaction on Reuse Intention of MRT Jakarta passengers

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Pengaruh service quality dan customer satisfaction terhadap service loyality pada nasabah Bank Danamon

service quality and customer satisfaction do matter

Hubungan antara e-service quality, e-satisfaction dan e-loyalty pada pelanggan Tokopedia di Jakarta = Relationship between e-service quality, e-satisfaction and e-loyalty to Tokopedia customers in Jakarta