Kabagarama, Daisy
Breaking the ice: a guide to understanding people from other cultures / Daisy Kabagarama
Allyn and Bacon, 1993
 Buku Teks
Berko, Roy M
Communicating
Houghton Miffiln, 2001
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Gudykunst, William B
Communicating with strangers
McGraw-Hill, 1992
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Ways of communicating: the Darwin College lectures
edited by D.H. Mellor
Cambridge University Press, 1990
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Walton, Donald
Are you communicating?: you can't manage without it
McGraw-Hill , 1989
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