Technology and communication behavior / Frederick Williams

Information telecommunications: networks, products and services/Robert K. Heldman

Analisis hubungan antara buruknya kegagalan jasa, keadilan pemulihan jasa, dan persepsi biaya peralihan dengan loyalitas pelanggan : studi kasus pada Indosat IM3 = The relationship between service failure severity, service recovery justice and perceived switching costs with customer loyalty: case study on Indosat IM3

Perancangan kriteria pemilihan vendor pemeliharaan site base transceiver station BTS pada perusahaan operator telekomunikasi dengan metode dematel-based anp danp dan simple additive weighting saw = Design of criteria in vendor selection of base transceiver station s BTS site maintenance on telecommunication operator companies with dematel based anp danp dan simple additive weighting saw

Analisis Strategi Bersaing untuk Meningkatkan Pangsa Pasar di Segmen B2B: Studi Kasus Perusahaan Telekomunikasi Asing di Indonesia = Competitive strategy analysis to increase market share in B2B segment: case study of a foreign telecom company in Indonesia