Gibson, Cyrus F.
The information imperative : managing the impact of information technology on businesses and people
Lexington Books , 1987
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Brosnan, Mark J.
Technophobia : the psychological impact of information technology
Routledge, 1998
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Computers in the human context information technology, productivity and people
edited and introduced by Tom Forester
Basil Blackwell , 1989
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Fitzsimmons, James A.
Service management : operation, strategy, and information technology
McGraw-Hill, 2001
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Fitzsimmons, James A.
Service management : operations, strategy, and information technology
McGraw-Hill, 2005
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