Ronan, Jana Smith
Chat reference: a guide to live virtual reference services
Libraries Unlimited, 2003
 Buku Teks
Coffman, Steve
Going live: starting and running a virtual reference service
[American Library association, American Library association], 2003
 eBooks
Going where the users are: live digital reference
 Artikel Jurnal
Ronan, Jana Smith
Chat reference : a guide to live virtual reference services / Jana Smith Ronan
Libraries Unlimited, 2003
 Buku Referensi
Belanger, Pierre
Going live. : from states to systems
Princeton Architectural Press, 2015
 Buku Teks