Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
 Artikel Jurnal
Caputo, Janette S.
A stress and burnoot in library service
AZ Cry Press , 1991
 Buku Teks
Commitment to service : the library's mission
edited by Alphonse F. Trezza
G.K. Hall, 1990
 Buku Teks
Ray, Colin
Library service to schools and children
UNESCO, 1979
 Buku Teks
Feby Elita
Layanan referensi perpustakaan perguruan tinggi : studi kasus perpustakaan Universitas Indonesia = Reference service at the academic library : a case study at the University of Indonesia's library
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi (Membership)