Merchant, Kenneth A.
Management control systems: performance measurement, evaluation and incentives
Pearson education, 2012
Buku Teks
Kasser, Joe
Applaying total quality management to systems engineering/Joe Kasser
Atrech House , INC, 1995
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi