Merchant, Kenneth A.
Management control systems: performance measurement, evaluation and incentives
Pearson education, 2012
 Buku Teks SO
Kasser, Joe
Applaying total quality management to systems engineering/Joe Kasser
Atrech House , INC, 1995
 Buku Teks SO
Fauzi Mahdy
Perancangan Model Strategi Peningkatan Performa dengan Penerapan Total Quality Management (TQM) pada Construction Project Menggunakan Metode Sistem Dinamis = Designing Performance Improvement Strategy Model by Implementing Total Quality Management (TQM) on Construction Project Using System Dynamics Method
Fakultas Teknik Universitas Indonesia, 2024
 UI - Tesis Membership
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi