Library education and employer expectations
editor, E. Dale Cluff
The Haworth Press , 1990
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Hernon, Peter
Assessing service quality: satisfying the expectations of library customers
American Library Association, 2015
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Services to remote users: marketing the library's role
Artikel Jurnal
Service perspectives for the digital library remote reference services
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Fulkerson, Diane M.
Remote access technologies for library collections : tools for library users and managers
Information Science Reference, 2012
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