Users'perceptions of library service quality: a libqual+qualitative study
Artikel Jurnal
Hernon, Peter
Assessing service quality: satisfying the expectations of library customers
American Library Association, 2015
Buku Teks
Integrating library research and service: the case of internet training for small business executives
Artikel Jurnal
On your mark,get set,go! setting up an olympic games library
Artikel Jurnal
Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
Artikel Jurnal