Paradigma total quality management dalam activity-based budgeting
Artikel Jurnal
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi