Introduction to training: A workbook for community health workers/Health manpower development staff
Honolulu University of hawaii 1982 ,
 Buku Teks
Evenson, Renee, 1951-
Award-winning customer service : 101 ways guarantee great performance
Society for Industrial and Applied Mathematics, 2007
 eBooks
Allan, Barbara
Training skills for information and library staff
Library Association Publishing, 2000
 Buku Teks SO
Staff development: a practical guide
edited by Anne Grodzins Lipow and Deborah A. Carver
American Library Association, 1992
 Buku Teks SO
Staff development: a practical guide
edited by Andrea Wigbels Stewart, Carlette Washington-Hoagland, Carol T. Zsulya
Illinois ALA Editions, 2013
 Buku Teks SO