Providing customer-oriented services in academic libraries
by Chris Pinder ; editor, Maxine Melling
Library Association; with SCONUL, 1996
 Buku Teks
Brophy, Peter
The Academic library
Facet, 2002
 Buku Teks
Brophy, Peter
The academic library
Facet, 2005
 Buku Teks
Customer services in the National Library of Australia: leading edge or dragging the chain?
 Artikel Jurnal
Optimizing academic library services in the digital milieu : digital devices and their emerging trends / Brendan Ryan
Chandos, 2013
 eBooks