Service perspectives for the digital library remote reference services

Unobtrusive data analysis of digital reference questions and service at the internet public library: an exploratory study

Hardware maintenance and service / Personal Computer XT Hardware Reference Library

The shape of services to come: values-based reference service for the largely digital library Chris D.Ferguson,Charles Aa.Bunge

Layanan referensi perpustakaan perguruan tinggi : studi kasus perpustakaan Universitas Indonesia = Reference service at the academic library : a case study at the University of Indonesia's library