The quality audit a management evaluation tool

Change management in information services

Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions/Michael L. George

Evaluasi Sistem Informasi Internal Bank X Untuk Meningkatkan Kualitas Data Pelaporan Otoritas Jasa Keuangan = Evaluation of Bank X's Internal Information System to Improve the Data Quality of Report to Financial Services Authority

Quality management for information and library managers