The university library as learning organization for innovation: an exploratory study Rena K.Flower
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Unobtrusive data analysis of digital reference questions and service at the internet public library: an exploratory study
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Library, information and media studies
Graduate School of Library, Information and Media Studies University of Tsukuba, 2002
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The management of library and information studies education
editor by Herman L. Totten
The Haworth Press, 1992
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The culture of evaluation in library and information service
Chandos Publishing, 2006
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