Rozali Kholid
Implementasi total quality management (tqm) dalam manajemen perpustakaan di dinas perpustakaan dan kearsipan Musi Banyuasin
Pusat Jasa Perpustakaan dan Informasi, 2022
 Artikel Jurnal
Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Lewis, Ralph G.
Total quality in higher education
St. Lucie Press, 1994
 Buku Teks