Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi
Fandy Tjiptono
Total quality management
Andi Offset, 2003
Buku Teks
Feigenbaum, Armand Vallin
Total quality control
McGraw-Hill, 1991
Buku Teks
Feigenbaum, Armand Vallin
Total quality control
McGraw-Hill, 1986
Buku Teks