Membangun loyalitas pelanggan toko ritel : perpektif pemasaran relasional

Analisis Pengaruh Perceived Quality, Perceived Value, Brand Preference, dan Customer Satisfaction pada Penerapan ERP di Jasa Konstruksi: Studi Kasus: SAP Terintegrasi di PT Hutama Karya Proyek Divisi Sipil Umum = Analysis of the Effect of Perceived Quality, Perceived Value, Brand Preference, and Customer Satisfaction on ERP Implementation in Construction Services: Case Study: Integrated SAP at PT Hutama Karya General Civil Division Project

Nilai kepuasan pelanggan Jepang pada produk penyaring air bersih Yamaha dan dukungan Yamaha total support .sistem = Japanese customer satisfaction value of Yamaha water purifier product and Yamaha total support system

Peran kepuasan konsumen dan disconfirmation dalam hubungan antara brand affect dan brand loyalty pada konsumen lansia = The role of older customers satisfaction and disconfirmation in the relationship between brand affect and brand loyalty

Analisis kepuasan konsumen dan positioning produk waralaba teh instan : studi kasus Es Teh Poci = Customer satisfaction and product positioning analysis of instant tea franchise : study case Es Teh Poci