Feigenbaum, Armand Vallin
Total quality control
McGraw-Hill, 1986
 Buku Teks
Feigenbaum, Armand Vallin
Total quality control
McGraw-Hill, 1983
 Buku Teks
Tanjung, Farrahdina
Faktor-faktor yang mempengaruhi kinerja pelaksana quality control dalam pengendalian mutu pelatihan di Balai Besar Pelatihan Kesehatan (BBPK) Ciloto = Factors affecting performance in implementing quality control in quality control training in the Health Training Center Ciloto
Universitas Indonesia, 2013
 UI - Tesis (Membership)
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Besterfield, Dale H.
Quality control
Prentice-Hall, 1998
 Buku Teks