Analisis pengaruh hubungan antara kualitas pelayanan, nilai yang dirasakan, kepuasan pelanggan dan niat pembelian kembali pada layanan nilai tambah seluler : studi kasus: value added services Telkomsel = Analysis of effect the relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value added services: case study : value added services Telkomsel

Analisis kualitas pelayanan di NAM Centre

Analisis pemilihan perusahaan jasa transportasi dengan metode weigthed point plan. (Studi kasus di PT. MSP)

Pengaruh service encounter terhadap word of mouth positif : studi pada Bank Negara Indonesia cabang Bogor Jalan Pajajaran = The influence of service encounter of positive word of mouth : studies on Bank Negara Indonesia Bogor Jalan Pajajaran branch

Analisis pengaruh pengalaman komunitas online terhadap sikap pada produk, perusahaan dan kualitas pelayanan yang dipersepsikan = The impact of online community experience on attitude towards product, attitude towards company and perceived service quality