Delvin, Kimberly
Customer service training
ATD Press, 2015
 Buku Teks
Carlaw, Peggy
The big book of sales training games : quick, fun activities for improving selling skills or livening up a sales meeting
McGraw-Hill, 1997
 Buku Teks
Evenson, Ren`ee
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Evenson, Renee, 1951-
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Fandi Nugroho
Pengaruh value co-creation practice terhadap customer loyalty: studi pada forum komunitas pengguna game mobile legends di Indonesia = The Effect of value co creation practice on customer loyalty study on game mobile legends users of community forum in Indonesia
2017
 UI - Skripsi (Membership)