Jakarta : FK-UI, 2005,
Majalah, Jurnal, Buletin
Holloway, Immy
Blackwell, 1997
Buku Teks
Manila : De La Saller University, 2007,
Majalah, Jurnal, Buletin
Wengraf, Tom
Sage Publications, 2002
Buku Teks
Thyer, Bruce A.
London : Sage Publications, 2001,
Buku Referensi