Health services management: a book cases
edited by Anthony R. Kovner and Duncan Neuhauser
AUPHa Press, 1981
 Buku Teks
Zuckerman, Alan M.
Health care strategic planning
Health administration press, 2012
 Buku Teks
Rakich, Jonathon S.
Cases in health services management
W.B. Saunders, 1983
 Buku Teks
MacStravic, Robin E.
Marketing by objectives for hospitals
Aspen Publication, 1980
 Buku Teks
Widya Putri
Analisis Proses Pelayanan Rawat Jalan di Rumah Sakit Awal Bros Batam Tahun 2010 = Process analysis of outpatient services in hospital Awal Bros Batam 2010
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2011
 UI - Tesis Open