Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Pengaruh Kriteria Pemilihan Bank dan Kualitas Layanan terhadap Kepuasan Nasabah Bank Syariah (Studi Kasus pada Bank BRISyariah) = The Effect of Bank Selection Criteria and Service Quality toward Customer Satisfaction (Case Study in BRISyariah Bank)

Pengaruh Banking Service Quality Terhadap Tingkat Kepuasan Nasabah Dan Word Of Mouth Studi Kasus Nasabah Bank Syariah Mandiri = Effect of quality service customer satisfaction levels and word of mouth : case study customers of Bank Syariah Mandiri

Pengaruh kualitas layanan dan kepuasan terhadap loyalitas nasabah layanan cash management Bank UOB = Influence of service quality and satisfaction and customer loyalty of cash management services Bank UOB

Studi Komparasi E-Service Quality pada Mobile Banking Bank Syariah Indonesia dan Bank Negara Indonesia serta Analisis Kepuasan Nasabah = Comparative Study of E-Service Quality on Mobile Banking of Bank Syariah Indonesia and Bank Negara Indonesia and Analysis of Customer Satisfaction