Hubungan antara manfaat relasional yang diperoleh nasabah dengan loyalitas terhadap bank

Status demosi pada loyalty program: strategi demosi bagi pelanggan yang telah mendekati ambang batas = Status demotion in loyalty program: strategy for close to the threshold customer

Analisis kesetiaan konsumen dan faktor-faktor yang mendorongnya pada industri jasa layanan internet = Analysis of customer loyalty and its antecedents in internet service industry

Pengaruh Omnichannel Integration Quality Terhadap Customer Loyalty yang Dimediasi oleh Customer Engagement dan Relationship Program Receptiveness pada Industri Kecantikan = The Effect of Omnichannel Integration Quality on Customer Loyalty Mediated by Customer Engagement and Relationship Program Receptiveness in The Beauty Industry

Perancangan model peningkatan loyalitas pelanggan pada perusahaan trading bahan kimia dengan metode service quality dan structural equation modeling = Designing a model to improve customer loyalty in chemicals trading company with service quality and structural equation modeling method