Marlinda Sopha
Analisis pengaruh kinerja jasa penyelenggaraan diklat terhadap kepuasan peserta dan perilaku minat pasca diklat: studi kasus pada Pusat Pendidikan dan Pelatihan Anggaran, Badan Pendidikan dan Pelatihan Keuangan Departemen Keuangan Republik Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005
 UI - Tesis Membership
Evenson, Renee, 1951-
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Evenson, Ren`ee
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Evenson, Renee, 1951-
Award-winning customer service : 101 ways guarantee great performance
Society for Industrial and Applied Mathematics, 2007
 eBooks
Toister, Jeff
Service failure: the real reasons employees struggle with customer service and what you can do about it
[American Management Association;;;, ], 2013
 eBooks