Pengaruh layanan purna jual terhadap nilai, kepuasan dan loyalitas pelanggan: Studi pemasaran relasional pada PT. Toyota Astra Motor

Analisis kesetiaan pelanggan ritel jasa titipan PT Titipan Kilat (TIKI)

Analisis Peran Digital Innovation, Perceived Value, dan Loyalty Program terhadap Kesetiaan Pelanggan di PT. Garuda Indonesia = The Role of Digital Innovation, Perceived Value, and Loyalty Program on Customer Loyalty at PT. Garuda Indonesia.

Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta

Analisis Pengaruh Brand Love dan Brand Image Terhadap Customer Engagement pada Apparel Fashion Brands = Analysis of Brand Love and Brand Image Towards Customer Engagement on Apparel Fashion Brands