Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
The Total quality portfolio : volume three
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
The Total quality portfolio : volume one
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
Soin, Sarv Singh
Total quality control essentials: key elements, methodologies, and managing for success
McGraw-Hill, 1993
 Buku Teks
Soin, Sarv Singh
Total quality control essential : key elements, methodologies and managing for success
McGraw-Hill, 1992
 Buku Teks