Fitzsimmons, James A.
Service management : operations, strategy, and information technology
McGraw-Hill Irwin, 2004
Buku Teks
Fitzsimmons, James A.
Service management: operations, strategy, information technology
McGraw-Hill, 2008
Buku Teks
Fitzsimmons, James A.
Service management : operations, strategy, and information technology
McGraw-Hill, 2005
Buku Teks
Fitzsimmons, James A.
Service management : operation, strategy, and information technology
McGraw-Hill, 2001
Buku Teks
Fitzsimmons, James A
Service management : operations, strategy, and information technology
McGraw-Hill, 2006
Buku Teks