O`toole, Barry J.
The ideal of public servive: reflections on the higher civil service in Britain
Routledge, 2006
 Buku Teks
Chapman, Richard A.
The higher civil service in britain
Constable, 1970
 Buku Teks
Widya Yuliantika Mulya
Analisis inovasi weekend service pada pelayanan publik Kantor Pertanahan Kota Tangerang = Analysis of weekend service innovation in public service Kantor Pertanahan Kota Tangerang
Fakultas Ilmu Administrasi Universitas Indonesia, 2015
 UI - Skripsi Membership
Elis Septiyani
Analisis Kualitas Pelayanan Publik pada Mal Pelayanan Publik di Kabupaten Purbalingga Berdasarkan Penilaian Pengguna = Analysis of Public Service Quality at Public Service Malls in Purbalingga Regency Based on User Assessment
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Anna Zahroh Uswatun Chasanah
Pengaruh public service motivation (PSM) dan job satisfaction terhadap organizational citizenship behaviour (OCB) - studi kasus kantor pertanahan Kota Administrasi Jakarta Selatan = The effect of public service motivation (PSM) and job satisfaction on organizational citizenship behaviour (OCB) case study of Kantor Pertanahan Kota Administrasi Jakarta Selatan
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership