Defining Service Quality Of BRI Merchant Application Using Importance Performance Analysis = Mendefinisikan Kualitas Layanan Aplikasi BRI Merchant Menggunakan Importance Performance Analysis

Kepuasan Pengguna Aplikasi mHealth dan Peningkatan Kualitas Layanan dengan Menggunakan Importance Performance Analysis-Kano = MHealth Application User Satisfaction and Service Quality Improvement using Importance Performance Analysis-Kano.

Analisis kepuasan pelanggan tentang kualitas layanan call center PT Garuda Indonesia = Customer satisfaction analysis on quality of service call center PT Garuda Indonesia

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality

Pengaruh Penggunaan Media Sosial, Service Quality, dan Electronic Word of Mouth (E-WOM) Terhadap Customer Satisfaction pada Layanan Informasi dan Pengaduan PT Kereta Api Indonesia = The Influence of the Use of Social Media, Service Quality, and Electronic Word of Mouth (E-WOM) on Customer Satisfaction on PT Kereta Api Indonesia's Information and Complaint Services