Pengembangan aplikasi dan analisis bisnis call numbering berbasis cloud = Cloud based call numbering the application development and its business analysis / Brury Sulandra

Analisis kebutuhan petugas call center dengan menggunakan simulasi event diskrit (studi kasus pada chevron ibu IT service desk) = Determining the number of call center agent using discrete event simulation (case study at chevron ibu IT service desk)

Analisis efektivitas kinerja operasional Call Center Jasa Marga traffic information center = Effectiveness analysis of operating performance Call Center Jasa Marga traffic information center

The real-time contact center

Pengembangan Shopping Center strata dalam mengantisipasi permasalahan kekosongan kios = Development of shopping center strata to overcome the problems of low occupancy rate / Raden Ahmad Nur Ali