Perancangan sistem layanan produk pintar dengan integrasi metode triz dan service blueprint = Designing smart product service system using triz and service blueprint approach.

Perancangan Service Blueprint di Dealer Otomotif dengan Integrasi Metode Servqual dan Kano Model = Designing Service Blueprint at Automotive Dealers with Integration of Servqual Method and Kano Model

Perancangan service blueprint pada layanan transportasi publik. Studi kasus: halte transit transjakarta = Designing service blueprint of public transportation services. case study: transjakarta BRT Station

Perancangan service blueprint layanan berbasis self-service technology (SST) Stasiun Kereta Api (KA) Bandara Soekarno-Hatta = Designing service blueprint of self service technology (SST) based service of airport railway station

Perancangan ulang service blueprint dalam industri perbankan: studi kasus Kantor Cabang BRI = Service blueprint redesign in banking industry: case study on BRI