Pengaruh Dimensi E-Service Quality terhadap E Customer Satisfaction dan E-Customer Loyalty (Studi pada Pengguna Aplikasi Netflix di JABODETABEK) = The Effect of E-Service Quality Dimensions on E-Customer Satisfaction and E-Customer Loyalty (Study on Netflix Application Users in JABODETABEK)

Pengaruh e-Service quality, reputation, e-Trust, e-Satisfaction, terhadap e-Customer loyalty (studi pada PT. Bank Central Asia Tbk) = The Effect of e-Service quality, reputation, e-Trust, e-Satisfaction towards e-Customer loyalty (study PT. Bank Central Asia Tbk) / Ai Heni Novianti

Faktor anteseden e-loyalty dalam e-commerce terhadap generasi Y: studi lintas budaya = The antecedent factors on e-loyalty affecting the generation Y in e-commerce a cross cultural study / Patrisius Wisnu Wardono

Analisis pengaruh website image, online routine, website knowledge, dan innovativeness terhadap e-customer satisfaction sebagai variabel mediator terhadap e-customer loyalty: studi kasus: website penyedia paket wisata = Understanding the influence of website image, online routine, website knowledge, and innovativeness on e-customer satisfaction as mediator variable toward e-customer loyalty: case study: tourism website provider

Pengaruh E-Service Quality terhadap E-Loyalty dimediasi oleh E-Satisfaaction (Pada pelanggan Lazada Jabodetabek) = The impact of e-service quality on e-loyalty mediated by e-satisfaction (on customer of Lazada Jabodetabek)