Buku ajar manajemen pelayanan kesehatan

Analisis hubungan dimensi kepuasan pelayanan dengan minat pemanfaatan ulang pelayanan rawat inap di RS. Bella Bekasi tahun 2015 = Relationship between dimentions of patient satisfaction analysis and interest to re use impatient room service at Bella Hospital in 2015

Buku ajar organisasi dan manajemen kesehatan

Analisis efek kepatuhan Integrated Care Pathway (ICP) apendiktomi dan evaluasi implementasinya di Rumah Sakit Awal Bros Batam Tahun 2016 = Compliance effect analysis of appendectomy Integrated Care Pathway (ICP) and evaluation of its implementation at Awal Bros Batam Hospital Year

Analisis kepuasan pelanggan terhadap pelayanan kesehatan di rumah sakit umum daerah: Budhi Asih = Analysis of customers satisfaction towards health services in Budhi Asih local general hospital, east Jakarta year 2004