Achmad Irdani Fadlurrahman
Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Khalisha Azzahra
Analisis Pengaruh Brand Love dan Brand Image Terhadap Customer Engagement pada Apparel Fashion Brands = Analysis of Brand Love and Brand Image Towards Customer Engagement on Apparel Fashion Brands
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Rahmah Syafira
Pengaruh Gamification Kuis Shopee terhadap Brand Loyalty melalui Customer Engagement dan Customer Satisfaction (Kasus pada E-commerce Shopee Indonesia) = The Effect of Gamification Kuis Shopee on Brand Loyalty through Customer Engagement and Customer Satisfaction (Case in E-commerce Shopee Indonesia)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Dhaifina Fajryn
Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Farah Mumtaz
Rewards vs. Rebate: Pengaruh Customer Loyalty Program terhadap Intensi Membeli Kembali di E-commerce = Rewards vs. Rebate: The Effect of Customer Loyalty Program on Repurchase Intention in E-commerce
Fakultas Psikologi Universitas Indonesia, 2021
 UI - Skripsi (Membership)