Faktor-faktor yang mempengaruhi loyalitas pelanggan pada internet service provider = Factors that influencing customer loyalty in internet service provider

Pengaruh belanja melalui internet terhadap kepuasan konsumen dalam melakukan belanja melalui internet = Effect analysis of online shopping to satisfaction consumers in doing online shopping

Membangun kepuasan dan kepercayaan konsumen terhadap penyedia layanan internet ponsel = Building customer satisfaction and trust in mobile internet service provider

Analisis pengaruh e-Customer Relationship Management terhadap e-Loyalty melalui e-Satisfaction sebagai variabel perantara pada maskapai penerbangan low cost carrier : studi pada pelanggan maskapai AirAsia = The influence of e-Customer Relationship Management towards e-Loyalty through e-Satisfaction as mediating variable on low cost airlines : study on AirAsia's customers

Analisis pengaruh perceived entertainment dan subjective norms terhadap satisfaction dan word of mouth studi kasus m shopping di Indonesia = The effect of perceived entertainment and subjective norms towards satisfaction and word of mouth case study m shopping in Indonesia