Nasution, M.N.
Manajemen jasa terpadu (total service management)/M.Nur Nasution
Ghalia Indonesia, 2004
 Buku Teks
Fitzsimmons, James A.
Service management : service model software
2004
 Multimedia
Service management: an integrated approach
edited by Bart van Looy and Roland van Dierdonck
Pitman, 1998
 Buku Teks SO
Joseph, William
Professional service management
McGraw-Hill, 1983
 Buku Teks SO
Novasari Putri Wulandari
Analisis pengaruh service quality restoran terhadap consumer attitudes toward brands dan brand preference: studi kasus restoran casual dining di Jakarta = The effect of restaurant's service quality towards consumer attitudes toward brands and brand preference: case study casual dining restaurants in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership