Manajemen jasa terpadu (total service management)/M.Nur Nasution

Professional service management

Service management: an integrated approach

Service management : operations, strategy, and information technology

Analisis pengaruh service quality restoran terhadap consumer attitudes toward brands dan brand preference studi kasus restoran casual dining di jakarta = The effect of restaurant's service quality towards consumer attitudes toward brands and brand preference case study casual dining restaurants in jakarta / Novasari Putri Wulandari