Evaluasi service desk: studi kasus pada Direktorat Jenderal Bea dan Cukai = Evaluation service desk: a case study of the Directorate General of Customs and Excise

Perencanaan strategis sistem informasi pada perusahaan penyedia barang/jasa gas kompresor : studi kasus PT Sinerco = Strategic planning for information system in company provides gas compressor products services : case study PT Sinerco

Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora

Rancangan Perbaikan Waktu Layanan Sistem Penanganan Keluhan Pelanggan pada Perusahaan Konsultan Teknologi Informasi = The Design of Service Time Recovery for Customer Complaint Handling System at It Consultant Company.

Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs